Thank you for shopping at Aliver.lk. We want to ensure your complete satisfaction with our cosmetics and health products. This Return and Refund Policy outlines the procedures and guidelines for returning products and seeking refunds. Please review this policy carefully before making a purchase. If you have any further questions or need assistance, please reach out to our customer support team.

1. Returns

1.1 We accept returns on products within 03] days from the date of delivery. To be eligible for a return, the following conditions must be met:

• The product must be unused, unopened, and in its original condition.

• The product packaging and labels must be intact and undamaged.

• The return must be accompanied by the original proof of purchase (order number, invoice, or receipt).

1.2 Please note that certain products, such as personalized items, gift cards, or perishable goods, are not eligible for return. Additionally, for hygiene reasons, we do not accept returns on products that have been opened or used, including cosmetics that have been applied or tested.

2. Return Process

2.1 To initiate a return, please follow these steps:

• Contact our customer support team within the designated return period to request a return authorization. Provide your order details and the reason for the return.

• If your return request is approved, you will receive further instructions on how to proceed.

• Package the product securely in its original packaging to prevent damage during transit.

• Ship the product back to us using a reputable courier service with tracking capabilities. The return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part.

2.2 We recommend obtaining proof of shipment for your return and keeping it for reference until the return process is completed.

3. Refunds

3.1 Once we receive and inspect the returned product, we will notify you of the status of your refund.

3.2 If your return is approved, we will initiate a refund to your original payment method. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

3.3 The time it takes for the refund to be reflected in your account may vary depending on your payment provider. Please allow for a reasonable processing period.

4. Defective or Incorrect Products

4.1 If you receive a defective or incorrect product, please contact our customer support team immediately upon discovery. We will work with you to resolve the issue promptly.

4.2 In the case of a defective or incorrect product, we may request supporting evidence such as photographs or a detailed description of the issue to facilitate the resolution process.

4.3 If the product is deemed defective or incorrect, we will arrange for a replacement or issue a refund, including any applicable shipping costs.

5. Damaged Shipments

5.1 If your order arrives damaged during transit, please notify our customer support team within [number] days of receipt. Provide us with details and supporting evidence, such as photographs of the damaged package or products.

5.2 We may request additional information to process the claim. Once the claim is verified, we will either replace the damaged products or issue a refund, including any applicable shipping costs.

6. Customer Support

6.1 Our customer support team is available to assist you with any return or refund inquiries. Please contact us through the provided channels, and we will strive to address your concerns in a timely manner.

Note: This Return and Refund Policy is subject to change without prior notice. Any modifications or updates will be reflected on this page accordingly.