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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that the product you receive matches the images displayed on our website. Our product photos are taken under professional lighting to accurately represent colors, textures, and details. However, slight variations may occur due to factors such as screen resolution, lighting conditions, and manufacturing updates. Rest assured, we are committed to providing high-quality products that meet your expectations. If you have any concerns upon receiving your order, our customer support team is always available to assist you.

Where can I view my sales receipt?

Once your order is placed, you will receive a confirmation email with your sales receipt. You can also view and download your receipt by logging into your account on our website and checking your order history. If you need further assistance, feel free to contact our support team.

How can I return an item?

We currently do not accept returns. Please review product details carefully before making a purchase. If you have any concerns about your order, feel free to reach out to our customer support team for assistance.

Will you restock items indicated as “out of stock?”

We do our best to restock popular items as quickly as possible. However, some limited-edition or seasonal items may not be restocked, so we recommend purchasing them while they’re available.

Where can I ship my order?

We currently ship island-wide in Sri Lanka. If you have any questions about delivery to your specific location, please check our Shipping Policy page or contact our support team for more details.

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