Thank you for choosing Aliver.lk for your beauty and essential oil needs. This Shipping and Delivery page outlines the details of our shipping process and provides information on delivery times, costs, and other related terms. Please review this information carefully before placing your order. If you have any further questions, feel free to contact our customer support team.

1. Shipping Locations

1.1 We currently offer shipping services within Sri Lanka. Unfortunately, we do not offer international shipping at this time.

2. Shipping Methods

2.1 We partner with reliable courier services to ensure your orders are delivered safely and efficiently. The shipping method for your order will be determined based on factors such as the destination, package size, and weight.

3. Shipping Costs

3.1 Shipping costs will vary based on the total weight of your order, the destination address, and the shipping method selected. The exact shipping cost will be calculated and displayed during the checkout process.

4. Order Processing Time

4.1 We strive to process and dispatch all orders as quickly as possible. Orders are typically processed within 2-5 business days from the date of purchase. Please note that this processing time does not include weekends or public holidays.

5. Estimated Delivery Time

5.1 The estimated delivery time is dependent on the shipping method chosen and the destination address. While we make every effort to ensure timely delivery, please note that the following are estimated delivery timeframes and may vary:

• Within 2-5 business days

5.2 Please note that unforeseen circumstances such as weather conditions, customs clearance procedures, or other factors beyond our control may occasionally cause delays in delivery. We appreciate your understanding in such situations.

6. Order Tracking

6.1 Once your order is dispatched, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your delivery.

7. Delivery Attempts and Signature

7.1 Our courier service will attempt to deliver your package to the provided shipping address. If no one is available to receive the package, a delivery attempt notice will be left. It is essential to provide accurate and complete delivery information, including a valid contact number, to ensure successful delivery.

7.2 In some cases, a signature may be required upon delivery. If you are unable to be present at the time of delivery, you may need to arrange an alternative delivery time with the courier service.

8. Undeliverable Packages

8.1 In the event that a package is deemed undeliverable due to an incorrect or incomplete shipping address provided by the customer, refusal of the package, or multiple failed delivery attempts, the package will be returned to us.

8.2 If your package is returned to us as undeliverable, we will contact you to arrange for re-shipment. Please note that additional shipping charges may apply in such cases.

9. Shipping Restrictions

9.1 Some cosmetic products may be subject to shipping restrictions or regulations imposed by local authorities or shipping carriers. It is your responsibility to ensure that the products you order comply with any applicable shipping restrictions or regulations in your area.

10. Order Issues and Concerns

10.1 If you encounter any issues or have concerns regarding your order, delivery, or any related matters, please contact our customer support team. We will be happy to assist you and resolve any problems to the best of our ability.

Note: Please note that this Shipping and Delivery page is subject to change without prior notice. Any modifications or updates will be reflected on this page accordingly.